The below are the main concerns for cloud contact center security:
- Data Privacy: Protecting customer data and ensuring secure data handling.
- Unauthorized Access: Preventing unauthorized access to sensitive systems and information.
- Network Security: Securing the network infrastructure against attacks and breaches.
- Compliance Requirements: Meeting regulatory standards and industry-specific compliance.
- Third-Party Vulnerabilities: Addressing security risks posed by third-party components.
- Insider Threats: Mitigating risks of internal employees causing harm or negligence.
- Continuity and Disaster Recovery: Implementing backup and recovery plans for uninterrupted operations.
This summary provides a high-level overview, and each concern can have further depth and complexity based on specific circumstances and industry requirements.
Astor Cloud solution uses a VPN (Virtual Private Network) based connectivity approach to security – this provides the highest level of security in some of the above categories (especially 2, 3 and 5). Security was a main concern when Astor Cloud architecture design was defined and the Astor team makes all efforts to continuously adhere to the highest level of security standards.