ACC (Astor Control Center) is the core application of the Astor Cloud Platform. This first release marks a major milestone in launching Astor Cloud – an automated cloud platform with open source applications tailored especially for enterprises’ customer service needs.
The main features of ACC first release:
– integration with Asterisk – the world leading open source voice communication platform
– dynamic queues and user management, queue assignment
– user roles and authentication
– automated call distribution
– voicemail
– video meetings & chat & screen sharing
– VPN Security
– Live call monitoring.
These above features would help enterprises to get the maximum benefits from deploying Asterisk voice communication platform – managed by Astor Cloud’s ACC platform and the support team.